Your care needs and activities
Whitchurch House supports an active and fulfilling lifestyle wherever possible. Every person is treated as an individual and encouraged to have choice in all aspects of their life and care. Whitchurch House is their Home – a caring place to be comfortable, safe and relaxed.
Support from others
Support and friendship are always on hand within the home and as part of our ‘Open Door Policy’ we welcome family and friends to visit or stay in contact any time. Hairdressing, manicures, chiropody, daily newspapers, telephone access, the Internet etc. all make daily life that bit more convenient in a calm environment which is comfortable and caring where people can continue to live their normal daily lives with dignity, respect and privacy, supported with the highest standards of care.
Personal Care Plans
Personal Care Plans are developed, identifying needs and ensuring appropriate care is provided. Care Plans are regularly monitored and reviewed to allow for changing situations, with guidance and input from the resident, their family, GP’s, District Nurses and Specialists (Physiotherapists, Occupational Therapists, Opticians, Dentists, Chiropodists etc).
Quality Assurance, Management and Staff
In response to our Quality Assurance questionaries, we have purposely kept Whitchurch House to a manageable size, feedback tells us that large homes are often institutional and impersonal places with high staff turnover. Whitchurch House was established over thirty years ago and has the advantage of being privately owned and not part of a large group operated from head office. It is run by a very experienced ‘hands on’ Management Team who are totally focused and dedicated to our residents, their relatives and friends. All Care and Domestic Staff are locally sourced and well trained, offering care and support 24 hours a day. Staff turnover is very low, leading to consistency of quality care, friendship and trust between carers, residents, their families and friends. For this reason we do not use agency staff.
On a more personal level we operate a ‘Key Worker’ system where each resident is allocated a named Carer
(if they wish) who acts as a friend and assists them in living a normal life as far as possible.
This may be by keeping in contact with the outside world, inviting friends to visit, arranging personal shopping, helping to read or write letters or maybe remembering a card for that special occasion. It’s the little things which make a difference and our Key Worker system creates a closer bond between residents, relatives
Whitchurch House encourages a stimulating and fulfilling social life, providing a varied programme of activities and supporting hobbies and interests, whilst respecting each individual’s personal preferences. Our dedicated Activities Co-ordinator organises a varied programme of daily activities and entertainment which are open to all to partake in, if they wish. We also love animals and have our own cats Munch and Milo, visitors are always welcome to bring their dogs to visit if they are well behaved and under control and have a liking for the odd biscuit or two.
"My mother has been a resident at Whitchurch House for nearly four years and has been cared for to the highest standards. I am always welcomed when I visit twice a week. Mum is very happy and enjoys her regular walks in the locality. She enjoys activities and trips out from Whitchurch House".
"The staff and management have looked after my 89-year-old mother with care, compassion and consideration throughout the onset of Alzheimer’s. The management are always at pains to inform and improve mother's Care Plan. Whitchurch House is not too large so does not feel like an institution and is well maintained with good facilities and good food".
Whitchurch, Ross-on-Wye, Herefordshire HR9 6BZ
Phone: 01600 890 655 / Fax: 01600 890 656